Refund and Returns Policy


Quality Diamond Blades Return and Refund Policy

We at Quality Diamond Blades pride ourselves in ensuring our customers’ satisfaction. This Return and Refund Policy outlines the conditions under which you may return purchased products and request a refund.

Return Policy

  1. Time Frame for Return: If you’re not completely satisfied with your purchase, you may return the item within 30 days from the date of delivery. Returns received outside of this time frame may be considered at the discretion of Quality Diamond Blades.
  2. Condition of Product: The returned item must be in its original condition, unused, and in the same packaging it came with. If the item is damaged, used, or is not in its original packaging, we may not be able to grant a full refund.
  3. Return Shipping: Return shipping costs will be at the customer’s expense unless the item arrived damaged or incorrect.

Refund Policy

  1. Receipt of Return: Once we have received your returned item, our team will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase.
  2. Damaged or Incorrect Items: If the item you received was damaged, defective, or if you received the wrong item, we will refund the full cost of the item and your original shipping fees.
  3. Time Frame for Refund: Refunds are initiated within 2-5 business days after the returned item is received and inspected. Please note that it may take some time for your bank or credit card company to process and post the refund.

How to Initiate a Return

  1. Return Request: To initiate a return, please contact our customer service team at [insert customer service email]. Provide your order number, the item you wish to return, and the reason for the return.
  2. Instructions: Our customer service team will provide instructions for returning your item. Please do not ship the item before receiving instructions from us.
  3. Shipping the Return: Package the item securely and include a copy of the purchase receipt. Ship the item as directed by our customer service team.

Exchanges

If you wish to exchange an item, please follow the return process for the item you want to exchange and place a new order for the replacement item.

Exceptions

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Contact Us

For any questions, concerns, or clarifications, feel free to contact our customer service team at [insert customer service email] or (661) 592-1022. We are available to assist you on weekdays from 9 AM to 5 PM PST.

Please note that our Return and Refund Policy is subject to change without prior notice. Check this page periodically for any changes.

Thank you for shopping with Quality Diamond Blades.